Legal right of withdrawal

Right of withdrawal

(Consumer means any natural person who concludes a legal transaction for a purpose which cannot be attributed to its commercial or independent professional activities.)

Withdrawal instruction

Right of withdrawal for consumers

You may withdraw your declaration to conclude a sales contract without stating a reason within 14 days by returning the goods. The term commences with receipt of this revocation instruction in textual form (e.g. by letter, fax or email), but not until you have received the goods (in case of recurring deliveries of the same type of goods, not before receiving the first partial delivery) and not until the fulfilment of JAEGER & BENZINGER's duty to supply information according to article 246 § 2 in conjunction with § 1 subsection 1 and 2 IACC (Introductory Act to the German Civil Code) as well as JAEGER & BENZINGER's duties according to § 312 subsections 1 sentence 1 BGB (German Civil Code) in conjunction with article 246 § 3 (IACC). Only if the goods are unsuitable for packaged return (e.g. bulky goods) may you declare a withdrawal with a written revocation. The timely despatch of the revocation or the goods shall be deemed sufficient for compliance with the revocation term. Objects shall be returned at our risk and cost.

The revocation or goods shall be addressed to:

JAEGER & BENZINGER
Merkurstrasse 3-5
76530 Baden-Baden
Germany
Email:   info@jaeger-benzinger.com

Consequences of a withdrawal

In the event of effective withdrawal, the services received by either party shall be returned and any benefits that may have been accrued shall be released. If you are unable to return the received benefits or goods either in total or in part or only in deteriorated condition, you shall indemnify JAEGER & BENZINGER for the loss in value, if applicable. This shall only apply in the event that the deterioration of the surrendered goods or the received benefits are due to the inappropriate inspection of quality characteristics and functionality of the goods. An inspection of the quality characteristics and functionality of goods is understood to mean testing the product as is possible and ordinary in a shop. Obligations to refund payments must be fulfilled within 30 days. This time limit begins for you with the despatch or revocation of the goods, and for JAEGER & BENZINGER with the receipt of the goods.

Exclusion of the right of withdrawal

The right of withdrawal shall not be applicable for sale transactions and deliveries of goods manufactured or customized according to customer specifications, deliveries not suitable for return, easily spoilt or beyond the date of expiry due to their nature, or deliveries of audio or video recordings or software if the seal of such data mediums has been broken by you, as well as deliveries of newspapers, journals and magazines (unless you have made the contractual declaration for delivery of newspapers, journals and magazines via telephone).